University of Michigan

Basic Science Technology Collective

Welcome

By utilizing this service we will collectively be able to address your problems and collaborate as needed; should you have any questions or concerns regarding this service please review our tutorial pdf on "how to submit a tech support request ticket" or feel free to call/email any of the staff listed at the bottom of this page.

Information

In order to answer as many common questions as possible please refer to the "FAQ" section on the right side of this red page. Help Desk tickets can be submitted to RITC two ways now.

1.) Log into the Help Desk Service by clicking the "Click here to login" button near the top of this page. Enter your RITC username and password; then fill out your request.

2.) Send an email to ritc-help@umich.edu and an automatically generated ticket will be entered into the job queue for the RITC Desktop Support Team.

Contact Us

RITC Helpdesk Main Number: (734) 647-6567

	Jonathan Kufahl RITC Coordinator /IT Manager : Biological Chemistry e-mail: jkufahl@umich.edu PH: 734.763.7635 FAX: 734.763.4581
	Ken Whittaker Microbiology and Immunology e-mail: krwhitta@umich.edu PH: 936-8206
	James Deneen ULAM e-mail: deneen@umich.edu PH: 936-1711